Services2018-06-12T13:29:33+00:00

Warranty

Kolk Design and Production GmbH & Co.KG warrants the lamps, sold by it, too be free from defects in materials and workmanship for a period of three (3) years from date of purchase.

Kolk Design and Production shall repair or replace any part which is found to be defective within the warranty period. This warranty extends only to the original purchaser who acquires new product from Kolk Design and Production or its authorized distributors. In no event shall Kolk Design and Production be liable for any claim made outside the warranty period. Or for any other claims or damages including but not limited to, claims for faulty design, negligent or misleading advise, incidental or consequential damages or injury to any other person, corporation or entity.

The warranty shall not apply where such repair or parts replacement is required of accident, neglect or misuse or where equipment is modified, installed or repaired otherwise than in accordance with Kolk Design and production maintenance and servicing instructions, or where any component or accessory not supplied by Kolk Design and Production is attached. This warranty does not include consumables such as battery packs.

We guarantee the batteries to be free from defects in workmanship and material under normal use and service conditions for a period of twelve (12) months after the original date of purchase. However, this warranty does not warrant the effective life (length of service) of the battery patterns and the care over the battery’s lifetime.

All claims are limited to the repair or the replacement of the products only and do not include transportation charges. This warranty is to be read with our terms and conditions of sale.

Usage

If you have bought a Kolk! Lamp, you get a luminaire made of solid wood, robust aluminum, brass or any other solid material, with a special high-tech coating.

DO NOT USE COPPER OR SILVER POLISH!

Polishing is not necessary, a cleaning of the lamp with a damp cloth is sufficient.

The refractive area of the prism (the diffuser) is made of sturdy acrylic glass or Alamar, handmade acrylic. This unique structure gives the LED light its highest luminosity. The batteries are charged and tested in our manufacturing facilities, so a long service life is ensured. Full battery power is achieved after the first five full charging operations.

PRODUCT FEATURES

A charging station with an electronic power supply and a user manual are included in the purchase of a single luminaire. Commercial users choose a charging station, with 5, 6, 10, 36 or 54 ports, so all lights can be charged at once.

For larger or customized chargers, please contact us: We can design you a trolley with several charging stations.

If you do not have space in your premises, ask us for individual solutions, such as wall mounting chargers etc….

Where can I buy KOLK! Lamps?

You can purchase Kolk! lamps directly from us, Kolk Design & Production or from our official distributors.
Contact us by e-mail or use our secure online inquiry form, or alternatively fax or call us. We will transfer your inquiry to the responsible department and you will get an answer within 24 hrs. at working days, worldwide.

How much do they cost?

Please forward your requirements mentioning lamp type, quantity and shipping destination and we will send you a quotation accordingly. From one (1) to 6 (6) units we calculate you retail pricing. For twelve and more units, trade pricing is applicable.

Contact us